Sessions

Speech analytics has historically been limited to the contact center, but the customer interactions in your .wav and .mp4 files contain a plethora of customer experience insights for almost every department! From competitive analysis to understanding the common objections and obstacles in the customer journey, AI-powered speech analytics can deliver the true voice of the customer within your organization. In this session you’ll learn how to master the “art of the possible” by ingesting transcribed voice calls into your data lake, making them ready to be beautifully visualized in Tableau!